Privacy Policy

Effective Date: October 2025

Introduction

This Privacy Policy describes how Leanne Tran (“we,” “us,” or “our”) collects, uses, stores, and protects personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

By accessing or using our website at www.learn.leannetran.com.au, you consent to the practices described in this policy.

Information We Collect

We may collect and store personal information including:

• Names and email addresses;

• Payment information and billing addresses;

• Mailing addresses; and

• Other information voluntarily provided through forms, surveys, or purchases.

For clients receiving psychological services, clinical information is collected and stored in accordance with professional standards set by the Psychology Board of Australia and the Australian Psychological Society.

How We Use Personal Information

We use personal information for the following purposes:

• To deliver and manage online courses, memberships, and webinars;

• To process payments and issue receipts;

• To send newsletters, resources, and updates (where consent has been provided);

• To respond to inquiries or requests for support; and

• To comply with legal and professional obligations.

Clinical records are used solely for the provision of psychological services and are stored separately under strict confidentiality.

Storage and Security

All personal information is stored securely and protected from misuse, interference, and unauthorised access.

Clinical information is stored in accordance with Australian Psychological Society ethical standards and the requirements of the Psychology Board of Australia.

Disclosure to Third Parties

We may share limited personal information with third-party service providers who assist us in operating our business, including:

• Kajabi (course and payment processing platform);

• Google (email and analytics);

• Meta (Facebook) (advertising and analytics).

These providers may store data on servers located outside Australia. Reasonable steps are taken to ensure they comply with privacy standards equivalent to the Australian Privacy Principles.

Cookies and Analytics

Our website uses cookies and similar tracking technologies to enhance user experience and analyse traffic.

Cookies may collect information such as browser type, device, and site usage.
By using the website, you consent to our use of cookies. You may disable cookies in your browser settings, though this may affect website functionality.

Access and Correction of Personal Information

You have the right to request access to, or correction of, your personal information. Requests can be made by contacting:
📧 [email protected]

Clinical clients may also request access to their records in accordance with Australian privacy law and professional guidelines.

 Retention and Deletion

Personal information related to website users and customers is retained only as long as necessary for business or legal purposes.
Clinical records are retained for the period required by Australian law.

Users may request deletion of their data by contacting us at the email address above, subject to any legal or professional record-keeping obligations.

Children’s Privacy

Our website and services are not directed toward children under 18. We do not knowingly collect personal information from minors.

Changes to This Policy

We may update this Privacy Policy from time to time. Updated versions will be posted on this website with the revised effective date.

Contact Us

If you have questions or concerns regarding privacy, please contact:
Leanne Tran
PO Box 1009, Coorparoo DC Q4151, Australia
📧 [email protected]